Billing Supervisor - Edmonton, AB

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Trimac is a North American company with over 75 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey!

The Billing Supervisor is responsible for assisting and ensuring the overall timely and accurate billing.

• Hire, train and coach staff
• Demonstrate strength in project and teamwork.
• Positive orientation to problem solving.
• Excellent communication skills both verbal and written.
• Strong mathematical abilities.
• Advanced skills in Microsoft Office including Excel, Word.
• Capable of critical analysis.
• Self-motivated with strong decision-making abilities.

• Ability to multi-task by utilizing organizational and prioritization skills and effectively manage tasks.

• Lead the delivery of billings services, handling billing Inquiries, supporting collection effort, resolving billing discrepancies, tracking and processing credit memos.
• Verify accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Keep records of invoices and support documents.
• Resolve discrepancies in accounting records.
• Contact customers to obtain or relay account information.
• Advise customers of necessary actions and strategies for invoicing improvement
• Answer customer questions regarding problems with their accounts.
• Maintain positive customer relations in problem solving.
• Monitors customer service billing activities and issues and works towards resolution efficiently & timely.
• Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and assisting other team members, supervisors and upper management.
• Develop and implement ongoing training requirements to ensure consistent, high-quality service delivery.
• Work with management to identify and implement service and process improvements to improve the efficiency and quality of service.
• Monitor and maintain adequate systems for scheduling, staffing and execution of work flow patterns.
• Proactively identifies internal & external billing service needs and expectations.
• Analyze and verify the accuracy of the billing clerks.

Education/Experience

• Mandatory High School Diploma 
• 5 years experience in a similiar role

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene