Terminal Manager

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Trimac is a North American company with over 80 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey!

Terminal Managers are the main touch point with our professional drivers and our local customers. They are vital in ensuring our drivers have everything they need to perform their jobs safely and professionally. They also have the critical task of timely and effective communication with our drivers to solve any problems or answer any questions they may have. They do this through the collaboration with other teams and being a conduit of information with the Company.

This role reports to an Area Manager and interacts with Company Drivers, Independent Contractors, Service Centers, management, Safety, Human Resources, and local customers.

• Strong leader – collaborative, understands their impact on people, acts with integrity, respectfully holds people accountable, focused on continuous improvement
• Coach and mentor – provide support and guidance to people to encourage them to be their best, which includes being able to identify both positive behaviours and provide respectful constructive feedback on performance concerns
• Communicator - strong interpersonal skills with all levels of an organization
• Listens – carefully attends to what others are saying and to what they mean
• Honest – trusted and genuinely sincere when dealing with people
• Self-motivated – desire to work in an unsupervised environment
• Good judgement - a decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment, and makes timely decisions
• Facilitator – able and comfortable working in an environment of “influence without authority” and resolving conflict
• Problem solver - identifies and resolves problems proactively and in a timely manner

This position is responsible for:

Drivers:

• Working with Recruiting and Sales departments to ensure proper driver levels based on revenue projections, new business, and projected turnover
• Onboarding of new drivers, including 1st paycheck review
• Supporting driver retention and working with Human Resources on initiatives based on turnover trends
• Conducting 45-day interviews on new hires to determine engagement and satisfaction
• Determining sustainability and long term fit of new hires prior to clearing the probationary period
• Assisting on the conversion of Company Drivers to Independent Contractors
• Understanding and upholding Independent Contractors’ contracts
• Understanding and applying local collective bargaining agreements, where applicable
• Working with Human Resources to ensure all drug & alcohol testing is completed on time, as required
• Monitoring driver utility and working with the Service Centers to ensure appropriate levels
• Reviewing driver pay to ensure maximum earnings, and monitoring of overtime to determine if it is more cost effective to hire additional drivers instead
• Providing input on industry and local market trends on driver compensation
• Reviewing, approving, and submitting for payment driver expense claims
• Supporting drivers in reviewing and solving pay errors with the Service Centers and Payroll
• Reviewing and approving vacation schedules and ensuring they are communicated with the Service Centers for effective dispatching
• Working collaboratively with the Service Centers to ensure efficient and fair dispatching of drivers
• Assisting with workflow on the Isaac on-board device
• Working with Human Resources to manage sick leaves and return to work accommodations
• Identifying driver training and certification requirements to ensure drivers can be safely dispatched, and ensuring the appropriate support is identified and provided for proper completion of the same
• Ensuring compliance with company policies & procedures
• Hosting regular terminal meetings and attending company meetings representing the terminal
• Rewarding and recognizing drivers for behaviour that supports our culture
• Planning and hosting driver appreciation events
• Performance management and annual performance reviews of drivers, including the setting of measurable goals
• Working with Human Resources regarding progressive discipline and termination of drivers, when required
• Responding to and creating solutions for driver complaints or concerns
• Coaching and mentoring drivers with an emphasis on open communication

Safety:

• Collaborating with the Safety Trainer and attending all safety meetings
• Ensuring the terminal is organized, clean and free of safety hazards
• Providing back up support on reviewing Drivecam events with the Safety Trainers
• Conducting regular Ride Alongs with drivers

Customers:

• Staying connected with and responding to concerns of local customers
• Grow our local customer based through outstanding market knowledge

Equipment:

• Ensuring we have the correct amount of assets at the facility to properly handle all business opportunities
• Work directly with Shop and Washrack operation to expediate the fleet readiness.

EDUCATION/EXPERIENCE

• High School Diploma required
• Requires a minimum of five (5) years of management/operations experience in the transportation business

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene