Dispatch Manager

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Trimac is a North American company with over 75 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey!

Oversees the day-to-day operation of Planning and Dispatch activities to balance the company’s service and financial objectives. In conjunction with Area Manager and Terminal Manager, is accountable for the financial performance of the business dispatched by their team. Establishes processes and routines to ensure productive and profitable use of equipment and manpower resources. Acts as secondary support to the Terminal/Area Managers for customers and internal stakeholders with respect to service and operational performance issues.

• Sound knowledge for transportation industry
• Excellent communication and managerial skills
• Proficient in Microsoft Office Suite

People
• Works directly with terminal manager/area manager
• Selects, trains, and onboards Dispatchers and Load Planners
• Conducts employee performance evaluations, establishes goals and resolves performance issues
• Establishes employee schedules to ensure appropriate coverage and service requirements
• Assists and coaches Dispatchers in the management of driver performance & relationships
• Ensures a positive team environment between customers, drivers & dispatcher
• Communicates and provide constructive feedback as required

Financial
• Accountable for the financial performance of the business dispatched by their team
• Ensures achievement of key performance indicators (i.e. Revenue mile%, RCR, cost per mile)
• Identifies opportunities for increased profitability
• Supports Area Manager in the development of the budget

Customers
• In conjunction with the Terminal Manager, participates in weekly service and safety reviews
• Primary escalation point for service and operation performance issues
• In conjunction with Service Delivery team, establishes communication protocols with customers. Order entry, status reporting, exception management, notifications, etc.

• Mandatory High School Diploma 
• Three to five years related experience and or training

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• 401k employer match
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene