Manager, Dispatch

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

The responsibilities of this role include, but are not limited to:

• Support Terminal Managers with Driver safety meetings and provide any necessary information regarding meeting topics.
• Ensure Dispatchers are trained in emergency safety procedures for accident or incident reporting. 
• Support Terminal Managers with identifying, escalating and/or reporting safety hazards and incidents in a timely manner.
• Work with Area Managers and Terminal Managers to assess adverse weather and road conditions that will impact operations and Driver safety.
• Promote a proactive safety culture within service centers and enforce a culture of safety through actions and communications.
• Provides Leadership, Support and Guidance 
• Selects, trains, and onboards employees. 
• Conducts employee engagement and performance management expectations. 
• Supports Terminal Managers for Driver engagement and retention initiatives.  
• Ensures compliance with Company policies and procedures. 
• Establish employee schedules to ensure appropriate coverage to meet service requirements. 
• Supports Terminal Manager in resolving Driver issues and front-line communications.  
• Escalates Driver issues to Terminal Manager as appropriate. 
• Assists and coaches Dispatchers in the management of driver performance & relationships. 
• Facilitates time off approvals for Drivers and makes Terminal Managers aware for scheduling purposes. 
• Additional point of contact for service, operation performance, and non-conformance issues. 
• Ensures Dispatch team meets customer expectations for on-time deliveries and associated communications in a prompt and timely manner. 
• Strong understanding of customers’ needs and expectations for all day-to-day operational considerations.  
• Point of contact regarding customer and service issues and escalating issues to Terminal Manager as needed. 
• Strong understanding of lane profitability and driver capacity with ability to balance competing priorities to ensure long-term customer satisfaction. 
• Running and/or reviewing customer-related reports to ensure ongoing satisfaction, productivity and compliance and escalating issues to Terminal Managers as necessary.  
• Establish communication protocols with customers to focus on service delivery. 
• Support obtaining paperwork for customer billing. 
• Oversees Order entry, status reporting, exception management and notifications. 
• Analyzes Driver and equipment utilization metrics and ensure utilization is meeting expectations set by Terminal Managers and communicating results and trends as needed. 
• Works in conjunction with Terminal Managers to identify and schedule equipment due for maintenance. 
• Escalate equipment issues to the Terminal Manager so they are informed about subsequent fleet planning. 
• Follows-up with shop and/or wash equipment being repaired or washed for fleet planning purposes. 
• Responsible and accountable for key performance indicators for business dispatched by their team (On-Time Delivery, PDI, RCR, Loaded Mile %, etc.); 
• Identifies opportunities for increased profitability by reviewing reports and metrics and escalating opportunities to Terminal Managers. 
• Supports Terminal Managers with daily trip audits, reviewing trip standards, and providing insight and information for terminal’s financial scorecard. 
• Support Sales and Operational teams for onboarding new customers. 

• Strong knowledge of the transportation industry is an asset.
• Strong analytical ability with good judgement.
• Proactive and decisive when making decisions. 
• Strong communicator with excellent interpersonal and coaching skills.
• Willingness to fill-in for Terminal Manager on a as needed basis.
• 3 - 5 years of related experience and/or training. 
• Experience using computers and good keyboarding skills, 
• Proficient in Microsoft Office Suite. 
• Mandatory High School Diploma, bachelor’s degree preferred.   

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene